At Marblyn, your satisfaction is our commitment. We have established a robust grievance redressal mechanism to ensure all customer concerns are addressed promptly, fairly, and transparently.
Acknowledgment Time
Resolution Target
Satisfaction Rate
Grievance Officer
We encourage you to first contact our customer support team for immediate assistance:
Response within 4-6 hours
Mon-Sat, 9 AM - 6 PM IST
Instant support during business hours
Note: Most issues are resolved at the first level of contact. File a formal grievance only if your concern remains unresolved after initial support.
Fill out the grievance form below or email our Grievance Officer. Provide detailed information and supporting documents.
Timeline: Immediate
You'll receive an acknowledgment email with a unique grievance reference number and assigned officer details.
Timeline: Within 24 hours
Our team investigates your complaint, reviews documentation, and may contact you for additional information.
Timeline: 2-5 business days
We provide a detailed response with our findings and proposed resolution. Implementation begins immediately upon your agreement.
Timeline: Within 7 business days
Once resolved, we close the grievance and request your feedback to improve our services.
Timeline: After resolution
If you're not satisfied with the resolution at any level, you can escalate your grievance:
First point of contact for all issues
Contact: support@marblyn.com
Response: 4-6 hours
Resolution: 1-2 days
For unresolved or complex issues
Contact: grievance@marblyn.com
Response: 24 hours
Resolution: 5-7 days
Final escalation for critical matters
Contact: escalation@marblyn.com
Response: 48 hours
Resolution: 7-10 days
Phone:+91 141 2567 890
Working Hours:Monday - Saturday
9:00 AM - 6:00 PM (IST)
Address:Marblyn, 123 Artisan Lane,
Marble District, Jaipur 302001, India
Please provide detailed information to help us resolve your concern quickly
Once submitted, you'll receive a unique grievance reference number. Use this number to track the status of your complaint at any time.
Provide comprehensive details, supporting documents, and evidence to expedite the resolution process.
You'll receive regular updates via email. Check your spam folder and whitelist our email domain.
All grievances are handled with strict confidentiality. Your information is secure with us.
As a valued customer, you have the right to:
Consumer Protection: For grievances not resolved to your satisfaction, you may approach the National Consumer Helpline (1800-11-4000) or your local consumer forum as per the Consumer Protection Act, 2019.