Shipping, Cancellations & Returns

Everything you need to know about our shipping process, cancellation policy, and hassle-free returns.

Our Shipping Promise

Every Marblyn masterpiece is carefully packaged with museum-quality materials to ensure it arrives in perfect condition. We use specialized carriers experienced in handling fine art and luxury goods, with full insurance coverage on every shipment.

Fully Insured

Every shipment is fully insured at no extra cost to you

Premium Packaging

Multi-layer protection with custom wooden crates

Worldwide Delivery

We ship to over 150 countries worldwide

Delivery Times

Processing

1-3 Business Days

Order verification and packaging

Domestic (USA)

3-7 Business Days

Standard shipping within USA

International

7-21 Business Days

Varies by destination country

Custom Orders

6-12 Weeks

Plus shipping time

Shipping Costs

Free Standard Shipping

On all orders over $500 within the continental USA

Standard Shipping Rates

  • Small Items (under 10 lbs)$25 - $45
  • Medium Items (10-50 lbs)$50 - $125
  • Large Items (over 50 lbs)$150 - $350
  • Monumental PiecesCustom Quote

* Exact shipping cost calculated at checkout based on weight, dimensions, and destination

International Shipping

International rates vary by country and are calculated at checkout. Please note:

  • Customs duties and taxes are the buyer's responsibility
  • Delivery times may vary based on customs clearance
  • We provide all necessary customs documentation
  • Contact us for expedited international shipping options

Our Packaging Process

Protection Layers

  1. 1Soft tissue paper for direct surface contact
  2. 2Bubble wrap with corner protectors
  3. 3High-density foam padding
  4. 4Custom wooden crate with internal bracing
  5. 5Exterior shipping carton with handling labels

Special Handling

  • Fragile and "This Side Up" labels on all packages
  • Climate-controlled transport for delicate pieces
  • White-glove delivery available for large items
  • Photo documentation before shipping

Order Tracking

Stay Updated Every Step of the Way

Once your order ships, you'll receive a tracking number via email. You can track your package in real-time and see estimated delivery dates. For custom orders, we provide progress photos during the crafting process.

Need help tracking your order? Contact our support team atshipping@marblyn.com or call 1-800-MARBLE-1

Questions About Shipping or Returns?

Our customer service team is here to help. We typically respond within 2-4 hours during business hours.